Privacy Policy
Learn how Smart Squirrels collects, uses, stores and protects your information when you visit our website or use our services.
1. Who We Are
The Smart Squirrels ("we", "us", "our") is a digital agency operating under the domain smartsquirrels.co, registered in Dhaka, Bangladesh. We provide digital services including AI automation, web and mobile app development, GoHighLevel CRM management, SEO, and staff augmentation. Our registered address is 27 Dilu Road, New Eskaton, Dhaka 1000, Bangladesh. For privacy-related enquiries, contact us at info@smartsquirrels.co.
2. What Information We Collect
We collect information you provide directly to us, including: contact form submissions (name, email, phone number, company, project description); email correspondence; information shared when engaging our services; payment information processed through secure third-party providers. We also collect technical data automatically, including: IP addresses, browser type, pages visited, time spent on site, and referral sources through standard web analytics tools (such as Google Analytics).
3. How We Use Your Information
We use the information collected to: respond to your enquiries and communicate about projects; deliver our contracted services; send service-related notifications and updates; improve our website and service quality; comply with legal obligations. We do not use your data for unsolicited marketing without your consent. We do not sell, rent, or trade your personal information to third parties.
4. Legal Basis for Processing
We process your personal data on the following legal bases under applicable data protection law: contract performance (to fulfil services you've engaged us for); legitimate interests (to respond to enquiries and improve our services); legal compliance (where required by law); consent (for any optional marketing communications).
5. Data Sharing
We do not sell your data. We may share your information with trusted third-party service providers who assist us in delivering our services (such as payment processors, email platforms, and project management tools), strictly under confidentiality agreements. We may also disclose information when required by law or to protect our legal rights.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Project-related communications are retained for the duration of the engagement and up to seven years thereafter for legal and accounting purposes. You may request deletion of your data at any time, subject to our legal obligations.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data: right to access the data we hold about you; right to correct inaccurate data; right to erasure (the 'right to be forgotten'); right to restrict or object to processing; right to data portability; right to withdraw consent at any time. To exercise any of these rights, contact us at info@smartsquirrels.co.
8. Cookies
Our website uses cookies to improve your experience. These include essential cookies required for site functionality, and analytical cookies (Google Analytics) that help us understand how visitors use our site. You can control or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
11. Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The 'Last updated' date at the top of this page reflects the most recent revision. Continued use of our website or services after changes constitutes acceptance of the updated policy.
13. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: Email: info@smartsquirrels.co · Phone: +880 1772 554653 · Address: 27 Dilu Road, New Eskaton, Dhaka 1000, Bangladesh.
How privacy relates to digital projects
Digital services often require access to business requirements, systems, content, analytics, CRM workflows or website data. This section explains the privacy context in a clearer way for visitors.
What personal information may Smart Squirrels collect?
Smart Squirrels may collect contact information, project details and communication records when someone submits a form, requests a quote or communicates about a service.
Why is client data important for digital projects?
Client data may be needed to understand requirements, manage communication, deliver services, maintain security and provide ongoing support.
Can I ask about privacy before starting a project?
Yes. You can ask privacy, confidentiality or NDA-related questions before sharing sensitive project information.
Does Smart Squirrels work under NDA?
Smart Squirrels can work under NDA when projects involve confidential business information, client systems, intellectual property or private data.